Two important lessons I've learned

One of the lesson that I have learned that has really stuck out with me is in the aspect of how we word things. To not have an "I" view, but an "you" perspective instead. Kind of a walk in my shoes perspective. The second thing that I learned and had really stuck out was in the important of feedback. And how in order to improve oneself, one needs some type of feedback. How else would they know if they are moving forward in the right direction, or if they're moving forward at all.